Contact us
Email oceanwaveweb@gmail.com and a member of the OceanWave team will help. We usually reply within two business days.
To speed things up, please tell us:
- Which app you are using: Krew Supervisor or Krew Employee.
- The email address on your Krew account.
- Your phone model and operating system version.
- What you expected to happen, what happened instead, and a screenshot if you have one.
Signing in and creating an account
Supervisors create an account in Krew Supervisor, name their business, and receive a 4-digit Business ID. Employees create an account in Krew Employee with that Business ID and are let in once their supervisor approves the request.
- No confirmation email? Wait a few minutes and check your spam or junk folder. If it still has not arrived, email us from the address you signed up with.
- “An account already uses this email”? You already have a Krew account. Use Sign in instead of creating a new one.
- Forgotten password? Email us from your account address and we will send you a secure reset link.
- Wrong app? A supervisor account cannot be used in Krew Employee and vice versa. Sign out and open the right app.
Business ID and approvals
Supervisors can find the Business ID any time by tapping their profile picture in Krew Supervisor to open Account. Share it only with people who work for your business.
Employee join requests appear under Requests & Approvals in Krew Supervisor. Employees see a waiting screen until they are approved, and are told if a request is declined.
Notifications and calls
Krew uses notifications for shift changes, task updates, approvals, and incoming team calls. If they are not arriving:
- Allow notifications for Krew in your phone’s Settings.
- On Android, exclude Krew from battery optimisation so calls can ring when the app is in the background.
- Calls need microphone access, and video calls need camera access. You can grant both in Settings.
Your account and data
You can permanently delete your account from inside Krew Supervisor, or from our account deletion page. How we handle your information is explained in the Privacy Policy, and the rules for using Krew are in the Terms & Conditions.
If your account is managed by your employer, your supervisor or workspace administrator can also help with access, roles, and records.
Report a bug or suggest an improvement
We read every message. Email oceanwaveweb@gmail.com with the steps to reproduce a problem, or tell us what would make Krew work better for your team.